Cancellation and Refund Policy for Khansahiba

At Khansahiba, we strive to provide a seamless shopping experience for our customers. However, if you need to cancel an order or request a refund, this policy outlines the terms and process for doing so.

1. Order Cancellation

You can cancel your order within 48 hours of placing it. After this period, cancellations may not be possible as the order will likely have been processed or shipped.

How to Cancel an Order:

  • Visit our website and log in to your account.
  • Navigate to the “My Orders” section.
  • Select the order you wish to cancel and follow the on-screen instructions.
  • Once your cancellation request is submitted, you will receive a confirmation email.

Please note that orders cannot be canceled after they have been shipped.

2. Refund Eligibility

Yes, we offer refunds for canceled orders or items that meet the following conditions:

  • The order was canceled within the allowed time frame (2 days).
  • The product received is defective, damaged, or significantly different from the description.

Refunds will not be processed for items that show signs of use, wear, or intentional damage.

3. Refund Process

If your order qualifies for a refund, the process is simple:

  • Submit a refund request through your account on our website.
  • Provide all necessary details, including the reason for the refund and supporting evidence (if applicable).
  • Once your request is approved, we will initiate the refund to your original payment method.

4. Non-Refundable Items

Currently, we do not have a list of non-refundable items. However, we reserve the right to update this policy in the future.

5. Refund Processing Time

Refunds are typically processed within 2–3 business days after the request is approved. Depending on your payment provider, it may take additional time for the funds to reflect in your account.

6. Contact Us

For any issues or questions related to cancellations or refunds, please contact our customer support team at khansahibabyalisha@gmail.com. We are here to assist you and ensure a satisfactory resolution.